Frequently Asked Questions
Ordering & Shipping
How long does shipping take?
3–5 business days. Orders ship the same business day if placed before 2 PM EST. Free for every US order, no minimums.
Where do you ship from?
Our US fulfillment center. No international customs delays, no surprise duties.
Can I track my order?
Yes — you'll receive a tracking number by email within 24 hours of shipment.
Product Use
Does it actually eliminate mosquitoes?
Yes. The concentrated thermal beam neutralizes flying insects (mosquitoes, flies, gnats, wasps) on contact at close-to-mid range.
How long does the battery last?
~45 minutes of continuous trigger time. USB-C charging gets you to 80% in 35 minutes.
Is it safe to use around kids and pets?
It's an adults-only tool (18+). Always wear the included safety goggles. Use outdoors only, never aim at people or animals. Store the unit in its case, out of children's reach.
Returns & Warranty
What's your return policy?
30-day money-back guarantee. Not satisfied? Email us within 30 days of delivery and we'll send a prepaid return label.
Is there a warranty?
Yes — 1-year manufacturer warranty covers defects and workmanship issues.
What if my unit arrives damaged?
Contact us at contact@celestialltd.com within 7 days with a photo — we'll send a replacement at no cost.
Still have questions?
Email contact@celestialltd.com — we answer within 24 hours.